Kindly note we only accept returns for standard size orders only. For custom sizes or bespoke pieces, we do not accept returns but we do offer exchanges/alterations. Please refer to this guide for more information.

UK returns

If you are a UK customer, this is how you process a return with us:

1. Email customer service to let us know that you’ll be returning your order.

2. Send your order back in the original brand new condition and packaging to*: Unit 0, Bespoke RT LTD, Thames-side Studios, Harrington way, London, SE18 5NR, United Kingdom (you are responsible for the shipping costs).

3. Once we receive your order, we’ll inspect it before confirming your refund**.

4. Please allow up to 14 days for your refund to be processed.

*You have 14 days to send your order back from the date you receive it.

**If the garment shows any sign of being worn or is stained, we will not be able to process a refund. 

US returns

If you are a US customer, this is how you process a return with us:

1. Email customer service to let us know that you’d like to return your order.

2. We will generate a shipment label for you to drop off at your local DHL drop-off point*. Before we send you the label, you’ll need to complete the shipping payment via the link we send you (£28)

3. Once we receive your order, we’ll inspect it before confirming your refund**.

4. Please allow up to 14 days for your refund to be processed.

*You have 14 days to send your order back from the date you receive it.

**If the garment shows any sign of being worn or is stained, we will not be able to process a refund. 

Please note that any Duties and Taxes paid on delivery cannot be refunded.

International returns

If you are based outside of the UK and US, this is how you process a return with us: 

1. Email customer service to let us know that you’d like to return your order.

2. We will generate a shipment label for you to drop off at your local DHL drop-off point*. Before we send you the label, you’ll need to complete the shipping payment via the link we send you (pricing varies depending on your location)

3. Once we receive your order, we’ll inspect it before confirming your refund**.

4. Please allow up to 14 days for your refund to be processed.

*You have 14 days to send your order back from the date you receive it.

**If the garment shows any sign of being worn or is stained, we will not be able to process a refund. 

Please note that any Duties and Taxes paid on delivery cannot be refunded.