Every order is cut and sewn one by one in London, please allow 21 days to have your order made and shipped. 

DELIVERY CHARGES

As soon as you place your order, your order is put into production. The delivery frame below is for when the order is complete:

United Kingdom

Standard Shipping (1-2 working days once shipped)

Free Shipping on all orders

Europe

Standard Delivery (5-7 working days once shipped) £15.00

 

USA & Canada

Standard Delivery (5-7 working days once shipped) £15.00

 

Rest of the World

Standard Delivery (5-10 working days once shipped) £25.00

Once your order is dispatched, you will receive tracking details with your estimated arrival time. We use UPS to ship all orders within the UK and internationally.

INTERNATIONAL DELIVERY

 

International delivery times may vary if they are subject to customs charges. This is beyond our control but please do not hesitate to contact us if you have any questions about this. More information is explained below under “Tax, Duties and Customs”.

 

Busy periods such as national bank holidays may also affect delivery times. We do not process orders on national holidays, we advise you order in advance to avoid any delays.

 

In the event of your order risking a potential delay, one of our specialists will contact you as soon as possible and provide updates frequently.

DELIVERY ATTEMPTS

 

In the event of a delivery being attempted but unsuccessful, our courier will leave a note posted through your letterbox informing you of either how to rearrange a delivery, where to collect your parcel or when they will attempt the next delivery.

 

If your order is not collected after a failed attempt and you do not rearrange delivery, and our team have been unsuccessful in getting in contact with you, the order will be returned back to us. 

 

TAX, DUTIES & CUSTOMS

 

All countries outside of the UK are subject to a potential customs charge for delivery into the destination country. The buyer is responsible for these charges, the courier will not deliver until the charges are paid. Once your order is dispatched, we are not responsible for potential delays or the handling of the package.

CURRENCY FLUCTUATIONS

 

Payments are taken in GBP, if ordering abroad, the checkout may display your local currency. As exchange rates fluctuate, we cannot control the exchange rate at the time of purchase and at the time of return. We will not be liable for currency fluctuations, should there be a difference, it will be very small. 

RETURNS 

Thank you so much for the support of our brand, each order is much valued and appreciated. As each piece is Made-to-Order, specifically for you, we are unable to process returns. Every piece is cut, sewn and packaged one-by-one, it's an intimate experience for our customers and makers so please bear this in mind when ordering. We do offer exchanges as explained in the next section.

 

To help choose the right size, please view our sizing guide here. If you are unsure of which size to choose, please contact us here. You can also include your own measurements in the 'Notes' section when checking out.

If you are not happy with the fit, we offer free alterations within 14 days of you receiving the garment. To arrange this, please contact us here.

EXCHANGES

 

Should you wish to exchange, you will need to return your item(s) within 14 days in its original condition with tags attached. Our team will inspect the garment once received and process an exchange. To do so, please send your order to: Rebecca Tembo 45-49 Burch Road, Unit 9, Northfleet, DA11 9NE. Kindly email us to let us know to expect your shipment - info@rebeccatembo.com

 

YOUR RIGHTS  

 

Nothing in these terms will affect your statutory legal rights.

 

HELP

 

Please feel free to contact us at info@rebeccatembo.com if you have any questions regarding shipping, returns and exchanges.