How to Order

How do I order?

To order from our collection, we only sell our pieces online Simply add the product to your basket after selecting the appropriate options and check out.

How do I order a bespoke piece?

To order a bespoke piece, please email with the following: - Inspiration (images, links etc) - Budget - When you need the garment by - Location

Can I order from a past collection?

Once our pieces sell out, we do not restock. Please sign up to our newsletter to be the first to know of new releases.

Can I pay for an order over the phone?

We only accept payment online via our website checkout system, or via bank transfer if you have been invoiced from our finance department.

How do I get in contact with your team?

Our team are available between 9am to 6pm Monday to Friday, with the exception of UK Bank Holidays. You can contact us via email at:

Can I order a piece from your collection in a different colour?

To order a piece from our site in a different colour, there is an extra charge starting from £30* (GBP). This is classified as Made-to-Measure (MTM) so you will be invoiced. Please email us to see to arrange your MTM order -

Can I order a piece in my specific measurements?

Sure! This will be classified as Made-to-Measure (MTM) so you will be invoiced. There is an extra £30 (GBP) charge for this service. Please email us to see to arrange your MTM order -


Which payment methods do you accept?

We have two options available: 1. PayPal 2. Pay via Credit or Debit card online. *If you order a bespoke piece, you will be sent an invoice.

Which currency will the payment come out as?

Whilst viewing the items, it may show your local currency. Once payment has been processed and authorised, it will appear as GBP.


Which delivery courier do you use?

We use UPS for all orders within the UK and worldwide. If for any occasion we need to use another courier, you will be notified once the item(s) has been dispatched.

What are your delivery costs?

United Kingdom Standard Shipping (1-2 working days once shipped) Free Shipping on all orders Europe Standard Delivery (5-7 working days once shipped) £15.00 USA & Canada Standard Delivery (5-7 working days once shipped) £15.00 Rest of the World Standard Delivery (5-10 working days once shipped) £25.00

How long will it take to receive my order?

Once you have placed your order and payment has been successfully authorised, we will process it within 48 hours (2 working days). Orders placed after 1pm will be processed from the following working day. As our pieces are Made-to-Order, please note garments will take 21 days to complete once processed. We will notify you when your order is on the way and an ETA (Estimated Time of Arrival).

Can I have my order delivered to work?

Yes, of course! We can deliver to a convenient address provided by you, except for PO Boxes.

Can I arrange a collection?

We currently do not offer a collection service. We can however arrange to deliver your parcel to a local UPS collection spot for you to collect when convenient. Please email us if this will be helpful for you.

How can I track my order?

Once you order has been dispatched, you will be sent a tracking number to track your order via the UPS website. If you need any help with tracking information, please contact

It says my order has been delivered, but I have not recevied anything?

We are sorry this has happened, please get in contact as soon as possible so we can look into this to you and provide an update/solution. Please email ASAP.

Will I be charged customs?

All countries outside of the UK are subject to a potential customs charge for delivery into their destination country. The buyer is responsible for these charges, the courier will not deliver until the charges are paid. We are not responsible for potential delays due to custom charges.

Returns & Exchanges

What is your return policy?

Thank you so much for the support of our brand, each order is much valued and appreciated. As each piece is Made-to-Order, specifically for you, we are unable to process returns. Every piece is cut, sewn and packaged one-by-one, it's an intimate experience for our customers and makers so please bear this in mind when ordering. We do offer exchanges as explained in the next section. To help choose the right size, please view our sizing guide here. If you are unsure of which size to choose, please contact us here. You can also include your own measurements in the 'Notes' section when checking out. If you are not happy with the fit, we offer free alterations within 14 days of you receiving the garment. To arrange this, please contact us here.

What is your exchange policy?

Should you wish to exchange, you will need to return your item(s) within 14 days in its original condition with tags attached. Our team will inspect the garment once received and process an exchange. To do so, please send your order to: Rebecca Tembo 45-49 Burch Road, Unit 9, Northfleet, DA11 9NE. Kindly email us to let us know to expect your shipment -


Where can I find product care information?

To find how to care for your garment, please check the care label inside or go to the product page on our website. For further questions please contact one of our Customer Experience Specialists at

Can I have a repair made on my item?

Every item is under a 1 year warranty. Rebecca Tembo will gladly cover repair costs with the exception of wear and tear. Please email for further help with this process.


How do I know my size?

Please click here to view our sizing chart, it's best to take your measurements and choose the closest fit. If you need help, one of our Customer Experience Specialists are happy to assist you!

What is your size range?

Our sizes range from a UK 6 to UK 14. If you are below a UK 6 or above a UK 14, please email us and we will create it for you!

Can I order from your collection with my personal measurements?

Sure! If you would like to do this, please note there will be a £30 charge. Please contact our team so they can assist you further: