© 2020 REBECCA TEMBO

RETURNS & EXCHANGES

RETURNS

 

You can return your items to us within 14 days, free of charge. You must include the item(s) brand new in its original condition with tags attached.

 

To arrange a return, please email info@rebeccatembo.com. One of our Customer Experience Specialists will send you a prepaid returns label via email to send back your item(s). Please print this label and attach to the parcel.

 

For international returns, please select “I am returning items” to avoid customs charges when returning your item(s).

 

A full refund or exchange, on our expense, will be accepted if we have processed an order incorrectly or you’ve received a damaged item. Please email info@rebeccatembo.com to process your return/exchange. 

INTERNATIONAL RETURNS

 

For our international clients, please select "I am returning items" to avoid potential customs charges.

 

EXCHANGES

 

Should you wish to exchange, you will need to return your item(s) within 14 days in its original condition with tags attached. Our team will inspect the garment once received and process an exchange. If there is a difference in cost, you will be either refunded or invoiced the difference.

 

Please note, if you incur extra costs (such as the new item costing more than the first), we will not be able to ship out your order until the invoice is paid in full.

 

CURRENCY FLUCTUATIONS

 

Payments are taken in GBP (£), if ordering abroad, the checkout may display your local currency. As exchange rates fluctuate, we cannot control the exchange rate at the time of purchase and at the time of return. We will not be liable for currency fluctuations, should there be a difference, it will be very small.

 

YOUR RIGHTS  

 

Nothing in these terms will affect your statutory legal rights.

 

HELP

 

Please feel free to contact us at info@rebeccatembo.com or call +4420 3488 4427 if you have any questions regarding shipping, returns and exchanges.